Vice President –Hospitality Operations, Sales and Event Management
Operations - Sales - Special Events - Project Management - Training - Risk Management – Insights- Recruiting- Coaching - Training & Development – Key Performance Indicators’ - Turnarounds - Acquisitions - Special Events - Team Building
An award-winning executive with experience managing large teams and programs for both providers and corporate users of hospitality, lodging and travel services. Especially effective in change management, improving company and staff performance and moral while leading multi-site, multi-cultural teams.
Strengths include…
• Delivering solutions, revenue, operational efficiencies, and measurable results
• Demonstrating financial management acumen to deliver against aggressive goals
• Applying strong analytical expertise to drive up- and down-stream performance
• Building and leading productive, low-turnover self-reliant teams
• Balanced approach to people, profit and pride
• Managing projects, people and objectives with finesse and detail
• Generating internal and external customer loyalty
• Operating with a natural passion for corporate, social and individual accountability
• Planning and executing special events flawlessly
• Providing client experiences that exceed expectations and drive business
• Ensuring that the most minute details are well handled
• Anticipating and providing for unexpected needs and contingencies
Bachelor of Science, University of Houston - Hilton College in Business/Hospitality Hotel and Restaurant Management.
Center for Creative Leadership- Looking Glass Experience.
Excellent interpersonal, presentation and communication skills.
Senior Director, Events and Catering Sales- Americas - Hilton International - 2004 to present. Responsible for setting and implementing strategy for corporate-owned, full-service hotels in the Americas. In charge of a staff of 600 management, professional and support personnel. Serve as SME for convention and resort catering sales and events.
Director Operations - Pacific Region - Carlson Marketing Group - 2003 to 2004. The world leader in designing and delivering loyalty programs for many industries including travel and hospitality. Directed Pacific Region Relationship Travel and Event Solutions and Incentives Management operations. Led a 12-person event management team.
Account Manager - Carlson Marketing Group - 2000 to 2003. Promoted to manage all facets of travel event management. Planned and conducted site inspections with clients to many locations.
Program Manager - Carlson Marketing Group - 1998 to 2000. Accountable for planning, logistics and on-site management of international and domestic incentive programs and conferences. Served as direct liaison with hotels, ground operators and other suppliers. Negotiated pricing, planned menus and special events on and off premise.
Director Food Service - Intuit Corporation - Sodexho Marriott - 1997 to 1998. Managed P&L, sales, finance and operations for a key food service account. Built and retained a staff of 11 hourly employees.
Traveling Account Director - Sodexho Marriott - May to August 1997. Upon relocation to California, functioned as an internal consultant awaiting a permanent management assignment. Provided relief management, new semester openings, assistance with accounting procedures, planning of special events and other projects.
Director of Catering, Traveling Trouble Shooter - Sodexho Marriott - 1994 to 1997. Responsible for all catering and special events for the University of Missouri. Increased sales from $250K to $1M.
Earlier, employed as Sales, Management and Operations positions with Hyatt Regency Denver Tech Center, Radisson Hotel, and Stouffer Hotels and Resorts.